Problem
Business process in need of automation.
Work
- Mapped the end-to-end business process. Collected KPIs
- Identified manual and inefficient processes
- Interviewed business and technology stakeholders to measure the cost of inefficiencies
- Blue dollar vs. the green dollar
- Devised POCs to measure process improvement capabilities of various technologies
- Mapped and quantified technology value, operational value, and economic value of various options
- Created a process improvement roadmap, identifying immediate, mid-term and long term process improvement areas along with the associated ROI